At the Shand Higson group of Companies, (Shand Higson Holdings Ltd, Shand Higson & Co. Ltd & SHC Repack Ltd), we take you and your data’s security seriously. This policy explains our information practices and policies. It covers how we collect, share and use any personal information we hold. It also explains the choices available to you regarding our use of this information and how you can access and update it.
This policy does not reflect the privacy policies or practices of our clients or any other third party. Neither are we responsible for their privacy policies or practices.
This policy applies to the information we collect when you use one or more of our services, or when you otherwise engage with us, including, but not limited to:
We primarily collect personal information that is necessary for us to provide our services to clients. We will also collect personal information in the ordinary course of running our business, including through the receipt of communications such as emails, website enquiries and telephone calls.
When we refer to “personal information”, we mean individually identifiable information that alone or when in combination with other information may be used to readily identify, contact, or locate a specific person. This information may include:
We do not consider personal information to include information that has been anonymised.
By providing personal information to us, you agree that we can communicate with you regarding security, privacy, and administrative issues relating to your use of our services.
We may collect personal data that you submit to us via our website or third-party tools including, for example, when applying for a job via our website or requesting support in relation to one of our services.
Analytics and logs
We collect analytics and log information when you use our website to improve our products and services.
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity. Cookies are not viruses, spyware, or trojans that cause harm to your machine.
Our website uses a variety of cookies to help improve the quality of your experience:
We may also collect device related information from a user’s device(s), including information such as an IP address, operating system, the date and time of use of our services, system logs, and technical attributes about the device or a web browser.
All information you provide to us is stored on our secure servers within the EU. We take all appropriate measures to ensure data is treated securely and in accordance with this policy. We have adopted physical, technological, and administrative procedures to safeguard and secure the data we process. We enforce least privilege access policies for our employees on all data. Our Systems Controller is responsible for maintenance and operation of all information technology risk management programs, security controls and activities.
We retain your personal information needed to provide our services only so long as we have a valid business purpose, in accordance with applicable law and our client agreements. We may retain aggregated and anonymised information indefinitely.
We do not store credit or debit card details.
We will not sell or rent your personal information, nor do we share customer details with any 3rd parties. However, we may share or disclose your personal information as follows:
Our services are not directed towards minors. We do not knowingly collect information from children under the age of 13.
If you have reason to believe that a child under the age of 13 has provided information to us through our websites or services, please contact us and we will delete that information from our databases.
If you wish to request access to, correction, or deletion of personal information you have submitted through our website, you can contact us at firstname.lastname@example.org. We will respond to your request within 30 days.
We may amend this policy from time to time. When there are changes we will update this page.
Shand Higson Holdings Ltd
Knowsley Industrial Park North
This Privacy & Data Protection Policy became effective on 25th May 2018.