Terms and Conditions

Refund Policy

Shand Higson is primarily a business to business (B2B) organisation.

Where individuals (B2C) purchase our products, refunds will be given in line with current legislation.

For any export orders placed by customers based within the EU, unless we are provided with a valid (VAT) EORI Number, we regret that we are unable to accept the order, and it will be cancelled.

We would draw your attention to the fact that many of our products are bespoke slit to order or non stock and ordered in specifically for customer requirements. Where this is the case, no refunds will be given. You should ensure that the product is suitable for your specific application prior to ordering.

Please contact us for advice and to obtain samples if required.


All transactions are in GBP (£ Sterling).