Shand Higson is primarily a business to business (B2B) organisation.
Where individuals (B2C) purchase our products, refunds will be given in line with current legislation.
For any export orders placed by customers based within the EU, unless we are provided with a valid (VAT) EORI Number, we regret that we are unable to accept the order, and it will be cancelled.
We would draw your attention to the fact that many of our products are bespoke slit to order or non stock and ordered in specifically for customer requirements. Where this is the case, no refunds will be given. You should ensure that the product is suitable for your specific application prior to ordering.
Returned goods ordered in error, or if not as the buyer expected, must be returned at the buyers expense, a full refund excluding any initial delivery charges will be issued.
Please contact us for advice and to obtain free samples if required, to confirm suitability of the purchased product.
All transactions are in GBP (£ Sterling).