Terms and Conditions

Refund Policy

Shand Higson is primarily a business to business organisation.

Where individuals purchase our products, refunds will be given in line with current legislation.

We would draw your attention to the fact that many of our products are bespoke slit to order or non stock and ordered in specifically for customer requirements. Where this is the case, no refunds will be given. You should ensure that the product is suitable for your specific application prior to ordering.

Please contact us for advice and to obtain samples if required.


All transactions are in GBP (£ Sterling).

Online Dispute Resolution

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. To visit the Online Dispute Resolution website click here